Refund policy
RETURNS & EXCHANGES
Subject to the provisions of sections 42 and 44 of ECTA, where applicable, the returns policy of the Company is as follows:
Products sold may only be returned within 7 days of the date of delivery, upon presentation of a receipt and on condition that they are returned in their original condition undamaged and unopened.
Notwithstanding what is contained in clause 1 and taking into account the nature of the Products sold by the Company, the Customer may not return Products that have been discounted, are on sale, that the Company has been expressly or implicitly required or expected to procure, create or alter specifically to satisfy the Customer’s requirements. For the sake of clarity, it is recorded that custom Products, being Products that are made specifically to the Customer’s instruction, may not be returned or exchanged. In the instance of a cancelled custom order, the 50% deposit will be forfeited.
Where applicable, the Customer shall return the Product at its own expense and be liable for all courier, banking and similar fees involved. These fees will be deducted from the purchase price of the Product if a refund is required.
In the instance of an exchange of a product, the Customer will be liable for the courier fees and banking fees in returning the Product and resending the replacement Product to the Customer.
If goods have been damaged in transport or are received to be defective in any way, the customer has 24 hours to report the incident & communicate the damage. Thereafter a return or exchange can be arranged.
Refunds, where applicable, on credit cards, will reflect on the credit card used to purchase the Product. Bank transfer refund, where the Product was purchased with a debit card or via an electronic funds transfer will be processed within a reasonable period after all the necessary banking details of the Customer have been verified.
WARRANTY
Paradise light
Should the lights stop working within a year as a direct result of a manufacturing fault, we will arrange for the lights to be inspected/repaired within a year of purchase. (the order payment is on record so we have the date on hand).
We cannot unfortunately be held responsible for any human error eg if the lights are damaged due to water, a power surge, or someone knocking them over or dropping them.)
If the bulbs need to be replaced, we recommend 2x warm white LED bulbs. e14. (screw in).
Curvy Rug
Under certain specifically defined circumstances, goods may be under warranty.
The warranty provides for the free repair or replacement of any faulty component. If collected from the Company, you are required to return the product to us at your own cost. Alternatively, if the Company delivered, we will exchange and deliver the product to you at our cost.